Axxess Standard Display Phone Guía de usuario

User GuideStandard Display Phoneand Basic Digital Phone

iiCONTENTS PAGEAxxess Standard Display and Basic Digital Phone User GuideScreening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

FINDING YOUR WAY1Axxess Standard Display and Basic Digital Phone User GuideFinding Your WaySECTION CONTENTS PAGEWelcome . . . . . . . . . . . . . . .

2FINDING YOUR WAYAxxess Standard Display and Basic Digital Phone User GuideStandard Display PhoneNOTE: The keys are shown as they appear in the defau

FINDING YOUR WAY3Axxess Standard Display and Basic Digital Phone User GuideBasic Digital PhoneNOTE: The keys are shown as they appear in the default

4FINDING YOUR WAYAxxess Standard Display and Basic Digital Phone User GuideABOUT YOUR PHONEThe buttons on your phone are called “keys,” which is why t

FINDING YOUR WAY5Axxess Standard Display and Basic Digital Phone User GuideIn addition to the keys identified in the preceding table, your phone has a

6FINDING YOUR WAYAxxess Standard Display and Basic Digital Phone User GuideABOUT VOICE MAILVoice mail is an application that is part of the Inter-Tel

FINDING YOUR WAY7Axxess Standard Display and Basic Digital Phone User GuideWHAT YOU SEE AND HEARAs you can see, your Standard Display or Basic Digital

8FINDING YOUR WAYAxxess Standard Display and Basic Digital Phone User GuideABOUT THIS GUIDENOTE: Because the Axxess telephone system is very flexible

GETTING STARTED9Axxess Standard Display and Basic Digital Phone User GuideGetting StartedSECTION CONTENTS PAGEWelcome . . . . . . . . . . . . . . . .

10GETTING STARTEDAxxess Standard Display and Basic Digital Phone User GuideWELCOMENow that you know what your Standard Display or Basic Digital Phone

GETTING STARTED11Axxess Standard Display and Basic Digital Phone User GuideMAKING AND RECEIVING CALLSMaking and receiving calls is the basic purpose o

12GETTING STARTEDAxxess Standard Display and Basic Digital Phone User GuideIf the phone is busy when you place an intercom call, you can do any of the

GETTING STARTED13Axxess Standard Display and Basic Digital Phone User GuideTo receive an Off-Hook Voice Announce call (a call through your speaker) wh

14GETTING STARTEDAxxess Standard Display and Basic Digital Phone User GuideTo request a callback (queue on to the line) if all outgoing lines are busy

GETTING STARTED15Axxess Standard Display and Basic Digital Phone User GuideCall WaitingIf you receive a call while you are already on another call, yo

16GETTING STARTEDAxxess Standard Display and Basic Digital Phone User GuidePLACING CONFERENCE CALLSWith the Conference feature, you can establish a co

GETTING STARTED17Axxess Standard Display and Basic Digital Phone User GuideTRANSFERRING CALLSAlthough transferring calls is considered a basic functio

18GETTING STARTEDAxxess Standard Display and Basic Digital Phone User GuideTo Pick Up (Reverse Transfer) a Call 1. Lift the handset and dial .2. Dial

GETTING STARTED19Axxess Standard Display and Basic Digital Phone User GuideRedirect CallNOTE: This feature is available only with versions 5.3 and hig

1©Inter-Tel, Inc. June 2001, printed in US Part no. 835.2449-1QUICK REFERENCE GUIDE TOFREQUENTLY USED FEATURESThese are the basic instructions for the

20GETTING STARTEDAxxess Standard Display and Basic Digital Phone User GuideDISPLAYING INFORMATION ON YOUR PHONEYour Standard Display Phone has two lin

GETTING STARTED21Axxess Standard Display and Basic Digital Phone User GuideUSING A HEADSETWith an electret headset, you can talk on the phone handsfre

22GETTING STARTEDAxxess Standard Display and Basic Digital Phone User GuideUSING THE SPEAKER AND MICROPHONEIf you are not using a headset, you can tal

GETTING STARTED23Axxess Standard Display and Basic Digital Phone User GuideEnhanced Speakerphone ModeThe Enhanced Speakerphone Mode improves transmiss

24GETTING STARTEDAxxess Standard Display and Basic Digital Phone User GuideLeaving MessagesTo leave a message while on an intercom call:1. Press .2. H

GETTING STARTED25Axxess Standard Display and Basic Digital Phone User GuideENTERING YOUR MAILBOXIf you’ve got a message waiting in your mailbox, you m

26GETTING STARTEDAxxess Standard Display and Basic Digital Phone User GuideUSING VOICE MAIL MESSAGESOnce you’ve entered your mailbox, the system will

GETTING STARTED27Axxess Standard Display and Basic Digital Phone User Guide— Press to make a return call. Your call will be transferred automati-cal

28GETTING STARTEDAxxess Standard Display and Basic Digital Phone User GuideUndeleting MessagesNOTE: This feature is available only in versions 5.1 and

GETTING STARTED29Axxess Standard Display and Basic Digital Phone User GuideSending MessagesTo send a message:1. Enter your mailbox as described on pag

2REDIALING AN OUTSIDE NUMBERWhile on a call or after selecting a line, press . A line is selected auto-matically, and the number is dialed.PLACING A

30GETTING STARTEDAxxess Standard Display and Basic Digital Phone User GuideCanceling Unheard MessagesNOTE: This feature is available only in versions

GETTING STARTED31Axxess Standard Display and Basic Digital Phone User GuideUSING DO-NOT-DISTURB MODEIf you are away from your desk, or if you do not w

32GETTING STARTEDAxxess Standard Display and Basic Digital Phone User GuideTo enable Do-Not-Disturb:1. Press . 2. EITHER, Dial the two-digit number co

GETTING STARTED33Axxess Standard Display and Basic Digital Phone User GuideUSING REMINDER MESSAGESNever be late for a meeting again! With reminder mes

34GETTING STARTEDAxxess Standard Display and Basic Digital Phone User GuideTo request a reminder message:1. With the handset in the cradle, dial .2

35MOVING ONAxxess Standard Display and Basic Digital Phone User GuideMoving OnSECTION CONTENTS PAGEWelcome . . . . . . . . . . . . . . . . . . . . .

36MOVING ONAxxess Standard Display and Basic Digital Phone User GuideSETTING PREFERENCESYour phone and voice mailbox are automatically set to specific

37MOVING ONAxxess Standard Display and Basic Digital Phone User GuideEnabling Background MusicIf your telephone system is equipped with a music source

38MOVING ONAxxess Standard Display and Basic Digital Phone User GuideChanging the LanguageWhen your phone system is installed, the System Administrato

39MOVING ONAxxess Standard Display and Basic Digital Phone User GuideVoice Mail OptionsYour voice mailbox contains personal options that allow you to

3PICKING UP A CALL FROM ANOTHER EXTENSION1. Lift the handset and dial .2. Dial the extension number where the call is ringing or holding.FORWARDING C

40MOVING ONAxxess Standard Display and Basic Digital Phone User GuideTo change your personal greeting:1. Enter your mailbox as described on page 25. 2

41MOVING ONAxxess Standard Display and Basic Digital Phone User GuideChanging Your Mailbox PasswordYour password prevents unauthorized access to your

42MOVING ONAxxess Standard Display and Basic Digital Phone User GuideChanging the Call Screening Transfer MethodNOTE: The Call Screening feature is av

43MOVING ONAxxess Standard Display and Basic Digital Phone User GuideProgramming a Fax DestinationNOTE: This feature is available only in versions 5.1

44MOVING ONAxxess Standard Display and Basic Digital Phone User GuideProgramming Remote MessagingNOTE: Your installer or System Administrator must ena

45MOVING ONAxxess Standard Display and Basic Digital Phone User GuideTo set up remote messaging:1. Enter your mailbox as described on page 25. 2. If u

46MOVING ONAxxess Standard Display and Basic Digital Phone User GuideSPEED DIALINGSpeed dialing allows you (and your System Administrator) to store fr

47MOVING ONAxxess Standard Display and Basic Digital Phone User GuideTIP: To dial outside telephone numbers without first selecting an outgoing line,

48MOVING ONAxxess Standard Display and Basic Digital Phone User GuideUSING RECORD-A-CALLIf your telephone system is equipped with an Axxess Voice Proc

49MOVING ONAxxess Standard Display and Basic Digital Phone User GuideEnabling PagingYou can enable or disable page receiving for your phone by using t

4If your MSG key is not lit, enter your mailbox by following these steps:1. Dial the voice mail extension number. (You hear the main menu.)2. During o

50MOVING ONAxxess Standard Display and Basic Digital Phone User GuidePROGRAMMING SECONDARY EXTENSION KEYSWith the Secondary Extension Appearances feat

51MOVING ONAxxess Standard Display and Basic Digital Phone User GuideUSING ACCOUNT CODESIf your telephone system is programmed to use the Station Mess

52MOVING ONAxxess Standard Display and Basic Digital Phone User GuideSCREENING CALLSNOTE: This feature is available only if your telephone system is

53MOVING ONAxxess Standard Display and Basic Digital Phone User GuideTo perform a directory search:1. With the handset in the cradle, press .2. Pre

54MOVING ONAxxess Standard Display and Basic Digital Phone User GuideVoice Mail DirectoryWhenever voice mail asks you to enter a mailbox number, you c

55MOVING ONAxxess Standard Display and Basic Digital Phone User GuideTo use the directory to leave a voice mail message:1. Dial the voice mail extensi

56MOVING ONAxxess Standard Display and Basic Digital Phone User GuideRemote Feature AccessTo access your phone from another phone:1. EITHER, call your

57MOVING ONAxxess Standard Display and Basic Digital Phone User GuideREQUESTING AGENT HELPYour telephone system may be programmed to support the Agent

58MOVING ONAxxess Standard Display and Basic Digital Phone User GuideWORKING IN HUNT GROUPSYour system may be programmed with “hunt groups.” Hunt grou

59MOVING ONAxxess Standard Display and Basic Digital Phone User GuideLogging In and Out of ACD Hunt GroupsAgents can log in to and out of the ACD hunt

VOICE MAIL OPTIONSBelow is a summary of the options you canuse when listening to messages, after themessage has played, and when leaving a mes-sage.FE

60MOVING ONAxxess Standard Display and Basic Digital Phone User GuideWhen you log in to a group, you may be automatically connected to a call after yo

GETTING STARTEDLEARNING MORE61Axxess Standard Display and Basic Digital Phone User GuideLearning MoreSECTION CONTENTS PAGEWelcome . . . . . . . . . .

62GETTING STARTEDLEARNING MOREAxxess Standard Display and Basic Digital Phone User GuideFREQUENTLY ASKED QUESTIONS (FAQ)This section includes some of

GETTING STARTEDLEARNING MORE63Axxess Standard Display and Basic Digital Phone User GuideQ7. How do I scroll the display screen?A7. Press the low end o

64GETTING STARTEDLEARNING MOREAxxess Standard Display and Basic Digital Phone User GuideDEFAULT FEATURE CODESUse the blank spaces below to enter custo

GETTING STARTEDLEARNING MORE65Axxess Standard Display and Basic Digital Phone User GuideGENERAL FEATURE CODES (CONTINUED)FEATURE NAME FEATURE CODE NEW

66GETTING STARTEDLEARNING MOREAxxess Standard Display and Basic Digital Phone User GuideNOTES

67Axxess Standard Display and Basic Digital Phone User GuideIndexAAbout This Guide 8About Voice Mail 6About Your Phone 4Account Codes 51ACD Hu

68Axxess Standard Display and Basic Digital Phone User Guidehandsfree answering feature 12hunt group calls 58message envelope options 41paging

69Axxess Standard Display and Basic Digital Phone User GuideLanguage 38Last Number Dialed/Saved 19LCD 5Learning More 61Leaving Messages 24Li

REMOTE FEATURE ACCESSRemote Feature Access allows you to placeyour phone in Do-Not-Disturb mode or forwardcalls, either from another phone or through

70Axxess Standard Display and Basic Digital Phone User GuideRecording Voice Mail Directory Name 40Recovering Deleted Messages 28Red Lamps 7Redia

VOICE MAIL FLOW CHARTENTERING YOUR MAILBOX• EITHER, Press the MSG key to respond to a mes-sage from voice mail.OR, Call the voice mail extension numbe

Part No. 550.8109Issue 6.0, January 2002A661/921:A

iAxxess Standard Display and Basic Digital Phone User GuideFINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .